BMW Indonesia Achieves 7 Awards in One Week

- Top Position in J.D. Power Asia Pacific 2004 Indonesia Customer
Satifaction Index Study - Indonesian Car of The Year 2004 for the New 5
Series Jakarta. PT BMW Indonesia announced recently that the company
was awarded a total of seven accolades from J.D. Power Asia Pacific and
two local automobile magazines, MobilMotor and Auto Bild Indonesia, in
the first week of September 2004 alone, reflecting the company's
outstanding record of performance and quality. For the second
consecutive year, BMW dealerships rank highest in customer satisfaction
according to the J.D. Power Asia Pacific 2004 Indonesia Customer
Satisfaction Index (CSI) Study. BMW attained the highest tribute with an
overall satisfaction index score of 783 out of a maximum of 1,000
points. BMW also leads the industry in all seven factors commonly used
to determine customer satisfaction in dealer after-sales service:
service quality, problems encountered, user friendly service, service
advice, service response time, service delivery, and in-service
experience. "BMW's impressive performance is driven by double-digit
gains in all seven factors of the CSI, with the largest gains in
service quality and user-friendly service," confirmed Gerrit
Kuyntjes, General Manager at J.D. Power Asia Pacific. The new BMW 5
Series has also captured the coveted "Indonesian Car of the Year
2004" award by MobilMotor magazine. In addition, the magazine
honored the 5 Series as the "Best Exclusive Premium Sedan".
Both accolades were presented by the Chief Editor of MobilMotor to
Josef Honsel, President Director of BMW Indonesia on September 10, 2004
at the 2nd Jakarta Motor Show. The Auto Bild Indonesia Award 2004
honored BMW with 4 awards in the magazine's September 2004 issue. The
new BMW 5 Series grabbed the award for "Best in Medium Luxury
Sedan", while the BMW X3 won "Best in Big SUV" and the
BMW Z4 garnered the "Best Acceleration" award. In addition,
the Active Steering technology in the new 5 Series won "The Most
Innovative Technology" nod. The awards were presented by the
Managing Editor of Auto Bild Indonesia to Josef Honsel, President
Director of BMW Indonesia, on September 10, 2004. "These seven
awards, which came in quick succession, represent a significant
milestone for BMW Indonesia, as BMW's leadership in producing
exceptional cars and delivering high quality services has been
reaffirmed by the industry and our customers," remarked Josef
Honsel. BMW in Indonesia PT BMW Indonesia is a wholly owned subsidiary
of Bayerische Motoren Werke (BMW) AG, the world manufacturer of BMW
vehicles based in Munich, Germany. The establishment of this subsidiary
in April 2001 reflects the BMW Group's confidence in the long-term
future of Indonesia and its commitment to maintaining and extending
BMW's leading position in the premium market segment. PT BMW
Indonesia's activities cover the wholesale of BMW cars, spare parts and
accessories, as well as the overall planning of sales, marketing,
after-sales, and related activities in Indonesia. Its dealership
network covers 14 dealers with 18 outlets spread out in various cities
in Indonesia. More information about BMW Indonesia may be found online
at www.bmw.co.id - ends - For more information, please contact: Helena
Abidin Director of Corporate Communications PT BMW Indonesia Tel: (021)
3000-7700 Fax: (021) 3000-7800 E-mail: maria.h.abidin@bmw.co.id
Feldani Effendy Media Relations Tel: (021) 3000-7725 Fax: (021)
3000-7800 E-mail: feldani.effendy@bmw.co.id