BMW Indonesia Achieves 7 Awards in One Week

· Top Position in J.D. Power Asia Pacific 2004 Indonesia Customer
Satifaction Index Study . Indonesian Car of The Year 2004 for the New 5
Series PT BMW Indonesia announced recently that the company was awarded
a total of seven accolades from J.D. Power Asia Pacific and two local
automobile magazines, MobilMotor and Auto Bild Indonesia, in the first
week of September 2004 alone, reflecting the company's outstanding
record of performance and quality. For the second consecutive year,
BMW dealerships rank highest in customer satisfaction according to the
J.D. Power Asia Pacific 2004 Indonesia Customer Satisfaction Index
(CSI) Study. BMW attained the highest tribute with an overall
satisfaction index score of 783 out of a maximum of 1,000 points. BMW
also leads the industry in all seven factors commonly used to determine
customer satisfaction in dealer after-sales service: service quality,
problems encountered, user friendly service, service advice, service
response time, service delivery, and in-service experience.
"BMW's impressive performance is driven by double-digit gains in
all seven factors of the CSI, with the largest gains in service quality
and user-friendly service," confirmed Gerrit Kuyntjes, General
Manager at J.D. Power Asia Pacific. The new BMW 5 Series has also
captured the coveted 'Indonesian Car of the Year 2004' award by
MobilMotor magazine. In addition, the magazine honored the 5 Series as
the 'Best Exclusive Premium Sedan'. Both accolades were presented by
the Chief Editor of MobilMotor to Josef Honsel, President Director of
BMW Indonesia on September 10, 2004 at the 2nd Jakarta Motor Show. The
Auto Bild Indonesia Award 2004 honored BMW with 4 awards in the
magazine?s September 2004 issue. The new BMW 5 Series grabbed the award
for 'Best in Medium Luxury Sedan', while the BMW X3 won 'Best in Big
SUV' and the BMW Z4 garnered the 'Best Acceleration' award. In
addition, the Active Steering technology in the new 5 Series won 'The
Most Innovative Technology' nod. The awards were presented by the
Managing Editor of Auto Bild Indonesia to Josef Honsel, President
Director of BMW Indonesia, on September 10, 2004. "These seven
awards, which came in quick succession, represent a significant
milestone for BMW Indonesia, as BMW's leadership in producing
exceptional cars and delivering high quality services has been
reaffirmed by the industry and our customers," remarked Josef Honsel.